24/7 Emergency Industrial RepairLine down? Call now.
24/7 Emergency line. Day or night, weekends included.
What to have ready when you call
Don't wait to gather everything. Call first. These details help the crew lead send the right people and gear.
Equipment make & model
Nameplate data, size or rating, and a photo if you can safely take one.
What happened
Symptoms, noises, alarms or fault codes, and when it started.
Site access
Plant address, which gate, who meets the crew, and badging or orientation needs.
Safety contacts & permits
Your site safety contact, lockout status, and any confined space or hot work permits.
What happens after you call?
A crew lead triages the breakdown on the phone, a field crew heads out from Portage, and they diagnose and repair on site. More on our24/7 emergency repair service.
Step 1: You call, we triage
A crew lead asks what failed and what you are seeing, then decides the crew, tools and parts the job needs.
Step 2: A crew heads out
A field crew leaves our Portage shop with welding, rigging and millwright gear, and we confirm arrival details with you.
Step 3: Diagnose, fix, restart
The crew diagnoses on site and repairs it. When OEM parts are not available, our machine shop makes them.
Where do you respond?
We respond from our Portage shop across Northwest Indiana and Chicagoland, including Joliet, Kankakee and the Plymouth area. Call to confirm coverage for your site.
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Emergency repair FAQs
Who do I call for emergency industrial equipment repair in Northwest Indiana?
Call South Shore Industrial at (219) 386-1506. The line is open 24/7, including nights and weekends. Tell us the equipment, what happened and where the plant is. A crew lead works out next steps with you and dispatches a field crew with welding and rigging gear from our Portage, Indiana shop.
How fast can a crew get to my plant?
It depends on where your plant is, the time of day and what the repair needs. Our shop is in Portage, on the I-94 and I-80/90 corridors near the lakefront mills. When you call, we give you an honest arrival estimate based on the crew and equipment your breakdown calls for.
Can you weld on site during an emergency repair?
Yes. Our emergency crews bring mobile welding rigs, and our AWS certified welders repair cracked frames, broken brackets, housings, chutes and piping on site so you are not waiting on a part to be hauled out and back. If a part has to be made, our Portage machine shop fabricates it. See our on-site welding services.
What should I do before the crew arrives?
Make the equipment safe first. Shut it down, lock it out under your procedures and keep people clear. Then gather the make, model and nameplate data, note the symptoms and any alarms, and line up site access, badging and permits so the crew can start as soon as it arrives.
Equipment down right now?
Call (219) 386-1506Not an emergency? Request a quote or email info@southshoreindustrial.com.