24/7 Emergency Industrial Repairin Northwest Indiana

What should you do when a line goes down?

Call (219) 386-1506. The line is answered 24/7. Tell us what failed, where it is and what is safe to touch. From there we dispatch a field crew from our Portage shop with welding and rigging gear on the truck, and we start lining up parts while they drive.

A few things you can do before the crew gets there will save time once they arrive:

• Lock out and tag out the failed equipment and keep people clear of it.
• Write down what happened right before the failure: noise, heat, smell, alarms, a change in load.
• Pull the paperwork. Nameplate data, drawings and OEM part numbers help us decide what to bring.
• Save the broken parts. They show how it failed, and we may machine the replacement from them.

For a fuller checklist, read what to do in the first hour of a breakdown.

What breakdowns do our crews handle?

Our crews repair the mechanical and structural failures that stop production: drives, pumps, conveyors, hydraulics, presses, fans, rolls, and the steel and piping that hold them up. We work on all makes and models, in steel mills, refractory plants and process plants across the Region.

Failure	What we do on site	When our shop gets involved
Gearbox or drive failure	Diagnose, pull the unit, swap or repair	Rebuilds and new shafts or bearings fits
Pump or motor failure	Remove, reset, align on restart	Pump rebuilds, machined sleeves
Conveyor down	Belt, pulley, bearing and frame repair	Fabricated pulleys, chutes, guards
Hydraulic loss	Trace leaks, pressure and cylinder faults	Cylinder and rod work
Cracked steel or pipe	Field welding and fabricated patches	Larger weldments built in the shop

Some repairs are finished in one visit. Others need a temporary fix to get you running and a permanent repair at the next outage. We’ll tell you which one you’re getting, in writing.

How do we keep you running when the OEM part isn’t available?

When the OEM part is weeks out or no longer made, we machine or fabricate it in our Portage machine shop. Our machinists work from the broken part, a drawing or field measurements. Our fabricators and AWS certified welders build the brackets, guards, chute sections and structural pieces.

That is the difference between waiting on a lead time and running again. It is also why emergency work and planned equipment rebuilds live under the same roof. The people who fix it at 2 a.m. are the same people who rebuild it properly later.

How is emergency work kept safe?

Emergency work follows the same safety programs as planned work, because a rushed repair is where people get hurt. Every job starts with a job hazard analysis (JHA). Our crews follow lockout/tagout, confined space, hot work and fall protection programs, and they work inside your plant’s permit system.

SSI is an ISNetworld member contractor and Avetta prequalified, so most plants with contractor requirements can bring us in without a long onboarding. See our safety programs for details. No shortcuts, no excuses.

Where do our emergency crews go?

Our crews respond from Portage across Northwest Indiana and Chicagoland: Gary, Hammond, East Chicago, Burns Harbor, Valparaiso, Chicago, Joliet and Kankakee. We don’t promise a response time on a web page. When you call, we tell you when a crew can realistically be there, and we keep you updated.

What happens after the repair?

After restart, the crew writes up what failed, what we did and what we found. If the root cause was misalignment, worn bearings or lubrication, we can schedule laser alignment, a rebuild, or a preventive maintenance program so you don’t get the same call again. When downtime isn’t an option, call (219) 386-1506.